Mississippi Power’s 2017 storm plan and the company’s commitment to restore service as quickly and safely as possibly were topics at the Operations Center Monday morning, as reporters from media outlets across south Mississippi visited with Customer Services Organization leadership and toured the facility.
Nicole Faulk, vice president of the CSO, welcomed the reporters, provided an overview of the Operations Center and explained how the company’s storm plan is ever-evolving.
“Our plan is a living document and is always being updated with lessons learned and best practices from past events,” Faulk said. “Every employee takes their storm role seriously because we know how important restoring electric service is to restoring normalcy to our communities.”
Engineering Services Manager Scott Cashwell discussed ways that technology has not only been implemented into the storm plan, but into the day-to-day operations of delivering power to customers.
“Crews in the field are now using iPads and tablets to upload damage assessments directly into our system,” Cashwell said. “We are now receiving real-time information which helps us make better decisions related to where to concentrate our resources.”
During a visit to the Customer Care Center, Ronnie Page told the visitors that on an average day, more than 3,000 calls are handled by customer service representatives across the company.
“These employees do an amazing job working with our customers to fulfill their needs,” Page said. “You never know where a customer is going to take you when they call, but our team does a great job of preparing to handle the requests.”
The final stop of the tour was a visit to Kenneth Means, supervisor in the Distribution Control Center, who described the work that takes place in the DCC and highlighted the importance of having a facility like the Operations Center.
“Having all of our critical systems located in one facility, a few miles inland from the coast, is so important for our customers,” Means said. “We’re better positioned to respond when severe weather threatens our service territory and impacts our transmission or distribution systems.”
Mississippi Power, a subsidiary of Southern Company (NYSE: SO), produces safe, reliable and environmentally responsible energy for nearly 187,000 customers in 23 southeast Mississippi counties. Mississippi Power ranked first in the Southeast Electric Exchange’s 2016 Safety Performance Reports and is consistently recognized as an industry leader in reliability, customer service and safety. Visit our websites at mississippipower.com and www.mississippipowernews.com, like us on Facebook, and follow us on Twitter, LinkedIn, Google+ and YouTube.