“There’s nobody better than Mississippi Power in getting the lights back on, especially during storms,” Customer Services Organization Vice President Jeff Franklin said. “Before bad weather hits, you need to be familiar with your storm assignment, which may be different from your day to day duties. We are going to need everyone’s help if a storm comes our way.”
Preparation continues to be the company’s mantra before, during and after a storm.
“It’s important for customers to realize that Mississippi Power doesn’t begin preparations as a storm enters the gulf, we start preparing in January and continue to make adjustments up until the storm makes landfall,” Distribution and Storm Director Randall Pinkston said. “In addition, we’ll fine tune the process throughout the year based on non-hurricane events such as tornados or other severe weather to make sure we are truly prepared for any natural disaster.”
While leadership believes the company is ready, the preparation theme rings universal not only at work, but especially at home before the Gulf of Mexico becomes active.
“The time to prepare your home and family is now, before we’re under storm watch,” Franklin said. “The ‘Circle of Life’ philosophy is about keeping the customer at the center of everything we do. We need to be ready at home so we can focus on restoring customers quickly and safely while on the job.”
Before, during and after a storm event, it’s important for employees to know how to access company information at their desk or on the go. Continue to check email, ENN!, Storm Ready and Dialogue.
Because the majority of employees have a mobile device, the new mobile version of Dialogue was designed to look almost exactly like the desktop version with access to Storm Ready. Employees can access Dialogue by using the same web address as they would in the office – http://sotoday.southernco.com/mpc/dialogue. Employees will then be prompted to provide their Southern Company ID and password.
Take a minute to bookmark the Dialogue Mobile web address in your phone so you’ll have it when you need it. In addition, don’t forget to update your contact information in SHIPS and sign up for Dialogue Alert for breaking news texted to your phone.